Aaron is socially active on Messenger.
He needs to save and find the links his friends shared in long conversations easily.
With Messenger, he can easily find what links him and his friend shared in the past
using a page dedicated for shared content and a search bar
in a way that’s effortless and native to Messenger.
I wanted to understand how people interacted with links within a messaging app and how they were retrieved and saved. Since current messaging apps had no way of saving links, my initial assumptions were that people used other apps to save the links they liked.
Links get easily buried in apps like mail, safari and notes. Your link that’s open in your Safari tab may get overwritten by another new link or your link in notes might be buried by 10 other new notes.
More importantly, when users look for a link shared in a conversation by a friend, they immediately associate that link to the conversation in their memory; NOT the other apps they saved them into.
Surprisingly, large chat platforms like Messenger and Messages (iOS) do not have a native way of saving links. Messenger allows you to save links, but they get saved to Facebook’s main App which takes users out of the Messenger experience.
Apps like Kakao and Whatsapp automatically save both shared images and links, but they are listed chronologically. This is not an issue in short conversations between 2 people, but it becomes difficult when the conversation gets longer or if more people are in the conversation. This causes users to scroll through a long list of links or images which is no different than scrolling through a long conversation of messages.
Aaron wants some way to find and organize the links his friends send him.
Users should be able to save a link within the same app with less actions and be able to find it without scrolling through a long conversation.
Our users shouldn’t be using another app to accomplish their task. Our product should feel familiar to existing UI patterns and not conflict with other existing features.